Website Usage Terms and Conditions

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Welcome to Secret Salons. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Secret Salons’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The Secret Salons website and all content which appears on it (the "Website") is owned and operated by Orchid Box Limited, a company incorporated in England whose registered address is Orchid Box, Club Workspace, Weston Street, London, SE1 3ER  and whose company number is 6775716 (referred to in these terms as "we", "our" or "us" for short). Orchid Box’s registered VAT number is 945 0673 13. 


The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. It is subject to change without notice. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Website terms at any time without further notice.


We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.


All intellectual property rights in and to our Website (including, for the avoidance of doubt, all content and material which appears on it) and all trade marks, logos and service marks and other business names, including, without limitation, the name, "Secret Salons" and all logos used in connection with the same are expressly reserved to us or the respective owners and licensors. Those works are protected by copyright laws and treaties around the world. All such rights are expressly reserved. You may not use the " Secret Salons " mark or any logos used in connection with the same without our prior written consent. All goodwill in the " Secret Salons " marks and logos are expressly reserved to us. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organization to material posted on our Website. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our respective licensors. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.


Your Content (i.e. reviews) must: be accurate where it states facts; be genuinely held where it states opinions; and not be unlawful or illegal in any way; not contain any material which is defamatory of any other person; contain any material which is obscene or offensive; infringe any copyright, database right or trade mark of any other person; be likely to deceive any person; be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence; be likely to harass, upset, embarrass, alarm or annoy any other person; be likely to disrupt our service in any way; give the impression that they emanate from us where this is not the case; and advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 


 • Whilst we are not able to review all submissions by our Secret Salons visitors, we reserve the right to monitor any information transmitted or received through our Website. We reserve the right to reject, block, suspend or remove Your Content at any time and in our sole discretion. 


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Commentary and other materials posted on our Website are not intended to amount to definitive advice on which reliance should be placed. To the extent the same can be limited or excluded by law, we disclaim and exclude all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents. Whilst we try to ensure our Website is accurate and correct and does not contain any typographical or other errors, we cannot always guarantee it will not contain any such errors and we reserve the right to amend any such errors and shall not be liable for any reliance placed by you on such errors.


We aim to update our Website regularly, and may change the content at any time. If required, we may suspend access to our Website or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Any indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it and any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.


We sell specialised treatment vouchers on behalf of salons on Secret Salons. These print-out vouchers are sold by Secret Salons as agents on behalf of our salon partners, which may only be exchanged in return for products and services offered by the partner whose voucher it is.

For these Vouchers, we act as a disclosed agent acting on behalf of our third party supplier partners (i.e. the salons who provide the vouchers). This means that the contract for each Voucher is between you and the relevant salon named on the Voucher. 

 All transactions will be conducted in British Sterling (£).

Each of our salons will have their own terms and conditions governing the contract for the sale of their vouchers. Please ensure that you have read and understood those terms and conditions before purchasing a voucher. Expiry dates are clearly laid out in the terms and conditions of each deal. The salon is responsible for delivering the deal they have listed, but Secret Salons will act as an intermediary on payment, meaning we can issue refunds in select cases where we deem it appropriate.

Placing your order

All orders are subject to acceptance by us. Please check your order carefully to make sure you enter the correct details.

After you place an order on the Website, we will acknowledge receipt of your order by sending you an order acknowledgement email. This acknowledgement email will constitute our acceptance of your order.

We will use our reasonable endeavours to keep copies of all contracts for orders placed for vouchers by you, but cannot guarantee that we will keep a copy of every agreement for an unlimited time due to the number of orders for vouchers that we receive. You should therefore print out a copy of these Terms and Conditions and the shipping confirmation email in relation to all purchases and keep them in a safe place as a record of each transaction.


All prices are inclusive of VAT and full payment terms will be specified at the time of the purchase.

You may pay for your voucher by credit or debit card. Credit card and debit payments can be made on-line (via our SSL secure payment system), using one of the following credit cards: VISA, or Mastercard. Your credit or debit card must have a billing address in the United Kingdom to enable you to make a purchase. We will charge your credit card or debit your bank account when we acknowledge your order. All credit card payments are subject to validation checks and authorization by the card issuer.


Secret Salons voucher codes are sent via email. You should note down the code number and print off your voucher, as this will serve as proof of purchase to the salons when you book your treatment. Each voucher can be used only once, unless otherwise specified by the salons.


Please note that the terms and conditions of the individual salon will apply to your treatment experience once you have booked your treatment. Please check with that salon for their cancellation policy.

The treatment is provided by the salon not by Secret Salons. WIf you have any complaints, please discuss these with the individual salon who will be happy to assist you. If you have purchased a Voucher as a gift for someone else, please note that only the person paying for the voucher may claim a refund.

This policy does not affect your statutory rights, including those under the Consumer Protection (Distance Selling) Regulations 2000.


If you have any questions or would like to contact our customer service department, you can email us at info {at}, phone 020 7097 8906.