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UTTER SHAMBLES! & Utterly disappointing! Booked my 13yr old daughter for her ears piercing only to turn up for them to have NO earrings. (I had booked with 5 days notice) & Despite a confirmation phone call from me 9 hrs previously. I had battled through 20 mins worth of rush hour traffic to make sure I was at appt on time only to be told "we have no earrings, I can't do it" (yes THAT BLUNTLY!) then that I could rearrange (but couldn't tell me when?!) or wait (for god knows how long!?) why they try to get hold of some earrings..with no phone signal or internet apparently. No apologies & no offer of discount on rearranged visit. Rude & uncooperative. How can a specialised beauticians run out of earrings, not check stock before making a booking & be unapologetic for THEIR mistake?!!!
Reviewed by Jc2017-01-26 23:18:29