Bodyology Therapeutic Massage

Kathryn was wonderful! She really listened to what I needed and took great care in addressing my aches and pains. The whole experience was so relaxing. I left feeling refreshed and can’t wait to go back. Highly recommend!

I am writing to dispute a charge of $145.00 from your establishment on 2/11/25 for a massage service that I was unable to complete due to unsatisfactory service quality. During my scheduled massage appointment, I found it necessary to terminate the service before completion due to the massage therapist's inadequate technique and failure to address my stated needs and concerns. Despite communicating my preferences and areas of discomfort, the therapist continued with techniques that were ineffective and did not meet professional standards. I made the decision to end the session 10 minutes into the scheduled time, yet I was charged the full amount for the service. This charge does not reflect the partial service received, nor does it account for the substandard quality of the service provided. I am requesting a full refund of the total charge to fairly reflect the incomplete service. I still have not received a refund and was told by the manager that called me that I should have called them immediately after my second unsatisfactory massage if I wanted to discuss this issue. Though the second massage therapist told me they would be contacting me. To clarify, the first therapist ended the session abruptly, after I asked her to increase the pressure. She told me that she doesn't do that level of pressure and told me she would meet me up front. With the second therapist, it was about ten minutes in, and I asked her to stop the massage because I thought that if it went on for too long I would be charged for the service. I ended it because that's what the first therapist did. I thought maybe it was part of the practice in the business to end it abruptly if it wasn't aligned with what I booked it for. She did not ask me what was wrong or try to improve the massage. She walked out of the room quickly and left me in total darkness. I was booked with the second therapist by the first one, being reassured that she provided firm pressure and would meet my needs. She did not. She was rubbing me gently for the first ten minutes, I gave it time to proceed into actual therapeutic massage. I left the review after waiting 48 hours for a response, and not receiving one. This was also a waste of my time, not just your therapists. It's an accurate description of what I experienced and the response of management, or lack of, and therapists to this situation has been very unprofessional. I've disputed the transaction with my bank. Best wishes to all of you and to improving your practices and customer service in the future.

I really enjoyed my massage with Kathryn! She was very kind and considerate. It’s taken me 3 years to find a massage this good especially in a convenient area. I really enjoyed that this space is quiet, relaxing, and you don’t hear a bunch of talking/noises. In addition, every other massage therapy place I have gone to in the valley has ripped me off on time and ended 10 or sometimes even 15 minutes early. Kathryn went the full hour and a half which is refreshing since that’s what you’re paying for. I will 100% be back and I would recommend this place to anyone that is looking for a great massage in a nice, chill, and clean environment!