COMO Shambhala Retreat at Parrot Cay

Not a very good experience at all of this hotel and spa. Didn't get off to a great start, when booking we were told that the hotel would call back in 10 minutes however didn't receive so had to call them back the next day. Upon arrival the receptionist was rude and unhelpful, felt she spoke down to us and it was left to a beauty therapist to give us a tour and explanation of the hotels facilities. Both my girlfriend and I had massages, mine was significantly better than hers, so quality does depend on the therapist. Swimming pool, sauna and steam facilities looked good but swimming pool really irritated my eyes making for an incredibly uncomfortable and unbearable evening. A staff member even commented that it was a regular occurrence. On a positive note the food was great and head waiter was very good. Personally we wouldn't return and wouldn't recommend to others.

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