Diva Hair Studio London

I had scheduled a haircut appointment for today, April 14, between 13:09 and 14:00 last week. I arrived today for my appointment and there was no one in the salon. I called the person who was supposed to cut my hair, and he told me that he couldn’t come because he had another appointment, without informing me about it, lying that he had actually sent me a message, but I didn’t receive anything regarding that. I do not recommend this place due to the lack of professionalism and respect for customers and their time!

Only giving one star because I can’t write a review otherwise. TERRIBLE customer service. I booked for 11:00 and have the confirmation email. I arrive and no one’s there. I call a couple of times and sent to voicemail. Finally get through on third call and someone answers, telling me the appointment had been put back to 11:15. I wasn’t told this. Then said he’d be 10 minutes with zero apology. I can only assume I’d have to wait for him to set up and open up as well because the doors were locked. I’m sure the cuts and colour are great but do not book in the morning and do not expect good customer service.

Only giving one star because I can’t write a review otherwise. TERRIBLE customer service. I booked for 11:00 and have the confirmation email. I arrive and no one’s there. I call a couple of times and sent to voicemail. Finally get through on third call and someone answers, telling me the appointment had been put back to 11:15. I wasn’t told this. Then said he’d be 10 minutes with zero apology. I can only assume I’d have to wait for him to set up and open up as well because the doors were locked. I’m sure the cuts and colour are great but do not book in the morning and do not expect good customer service.

It was a great experience with Diva Hair Salon at 8 Ludgate Square! They were very professional and understood well my hair and how to style it subtly. We did a comprehensive balayage process (full disclosure: it was a long process), but worth it! Thanks to Mr Tay!

They did amazing job -- I'm so happy with my copper color. Will definitely be coming back :)

They did amazing job -- I'm so happy with my copper color. Will definitely be coming back :)