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Dove Spa at re-aqua Virgin Active Notting Hill

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119-131 Lancaster Road London W11 1QT

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About Dove Spa at re-aqua Virgin Active Notting Hill

I am a fan of Dove Spas but I will never return to this location. First it was hard to find and not in that great of an area. What made me give is an "oh no" rating was when I arrived there was no one at the Dove Spa reception desk. I asked the Virgin Active receptionists and they blanked me. I sat down for about 5 minutes (still no one at the Dove Spa reception) so I tried to ask the Virgin Active receptionists again and the 2 women receptionists kept going right on with their conversation ignoring me. When I finally got their attention, they told me that it "was not their job" to answer any of my questions and to "stop bothering them". How unprofessional! What ended up happening was the therapist was 15 minutes late! She told me that the prior client had come late (still no excuse in my opinion to be 15 minutes late) but that she wouldn't take any time off my treatment. The therapist was very talented and my facial was wonderful but I will not return to this location because of the horrible Virgin Active staff and lack of any Dove Spa staff other than the therapist (she told me that she was the only Dove Spa employee working that day). Mayfair & South Kensington Dove Spa locations are much nicer and I would highly recommend both of those as the Dove Spa facial is a great experience.

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