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About Downe Health Spa
WARNING, OUT OF POCKET EXPERIENCEWe would like to share our experience of the need to cancel the attendance of 1 member of a group party booking of 7 people, due to a family health issue. A total of £519.00 was paid to the proprietor of Downe Health Spa, in advance, as full payment for 7 people to enjoy a ‘stress free’ pamper half day event. The payment included the ‘compulsory’ choice of treatments as part of the pamper half day contract for each person. Unfortunately, 1 member of our group could not attend. The proprietor of Downe Health Spa was informed by telephone immediately (approximately 24 hours before the event). Downe Spa staffs were reminded again on the actual pamper half day event that a member could not attend. At the time, there was no offer of any reimbursement or indeed an option to reschedule for the missing member. So far, and despite several written requests including a recorded delivery correspondence, the proprietor of Downe Health Spa has chosen to ignore all our communication attempts to reach an agreeable resolve to this matter. Our absent member remains out of pocket for £94.00 that was paid for a half day pamper and facial treatments that were not received. As a group of hard working health professionals we find the proprietor’s approach to ignore all our communication attempts and requests for a reimbursement or offer of a voucher or reschedule as being outrageous. Shame on you Downe Health Spa, Hartland, Devon.
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