East River Spa

A disappointing experience. Back massage was decent, however lower back was missed. The manicure was simply terrible. A rough nail file was used for natural nails damaging them and making them uneven. A smooth file should have been used for natural nails, rough ones are designated for gel and other thick nails. I ended up with nails of various shapes and sizes. I came with nice long nails and left with some filed short while some were left long, all wonky and rough. That was when shaping was completed and the beautician moved to painting the nails. No cuticle removal or moisturising was done. The painting was just as bad, 2/3 of each nail was painted. At this point I decided to stop the madness. I heard no apology, just excuses that the light is bad. I felt obliged to remind them arrangement of suitable light is their responsibility and they should not offer treatments they cannot execute. Then the beautician admitted she forgot her contact lenses. At this point things reached a level of ridicule. Truly unacceptable behaviour. Proceeding to treat a customer to a manicure without being able to see properly. I did receive a voucher, however that only replaces the treatment I have not received. It does not make up for the time I wasted, the damage done to my nails, the fact that I now have to find time in my schedule to fix the nails myself, and the unpleasantness of it all. Spa facilities themselves were originally great, however they are now worn out and require maintenance. Shower in the ladies changing room was unstable and switching between warm and hot.

A disappointing experience. Back massage was decent, however lower back was missed. The manicure was simply terrible. A rough nail file was used for natural nails damaging them and making them uneven. A smooth file should have been used for natural nails, rough ones are designated for gel and other thick nails. I ended up with nails of various shapes and sizes. I came with nice long nails and left with some filed short while some were left long, all wonky and rough. That was when shaping was completed and the beautician moved to painting the nails. No cuticle removal or moisturising was done. The painting was just as bad, 2/3 of each nail was painted. At this point I decided to stop the madness. I heard no apology, just excuses that the light is bad. I felt obliged to remind them arrangement of suitable light is their responsibility and they should not offer treatments they cannot execute. Then the beautician admitted she forgot her contact lenses. At this point things reached a level of ridicule. Truly unacceptable behaviour. Proceeding to treat a customer to a manicure without being able to see properly. I did receive a voucher, however that only replaces the treatment I have not received. It does not make up for the time I wasted, the damage done to my nails, the fact that I now have to find time in my schedule to fix the nails myself, and the unpleasantness of it all. Spa facilities themselves were originally great, however they are now worn out and require maintenance. Shower in the ladies changing room was unstable and switching between warm and hot.

A disappointing experience. Back massage was decent, however lower back was missed. The manicure was simply terrible. A rough nail file was used for natural nails damaging them and making them uneven. A smooth file should have been used for natural nails, rough ones are designated for gel and other thick nails. I ended up with nails of various shapes and sizes. I came with nice long nails and left with some filed short while some were left long, all wonky and rough. That was when shaping was completed and the beautician moved to painting the nails. No cuticle removal or moisturising was done. The painting was just as bad, 2/3 of each nail was painted. At this point I decided to stop the madness. I heard no apology, just excuses that the light is bad. I felt obliged to remind them arrangement of suitable light is their responsibility and they should not offer treatments they cannot execute. Then the beautician admitted she forgot her contact lenses. At this point things reached a level of ridicule. Truly unacceptable behaviour. Proceeding to treat a customer to a manicure without being able to see properly. I did receive a voucher, however that only replaces the treatment I have not received. It does not make up for the time I wasted, the damage done to my nails, the fact that I now have to find time in my schedule to fix the nails myself, and the unpleasantness of it all. Spa facilities themselves were originally great, however they are now worn out and require maintenance. Shower in the ladies changing room was unstable and switching between warm and hot.

A disappointing experience. Back massage was decent, however lower back was missed. The manicure was simply terrible. A rough nail file was used for natural nails damaging them and making them uneven. A smooth file should have been used for natural nails, rough ones are designated for gel and other thick nails. I ended up with nails of various shapes and sizes. I came with nice long nails and left with some filed short while some were left long, all wonky and rough. That was when shaping was completed and the beautician moved to painting the nails. No cuticle removal or moisturising was done. The painting was just as bad, 2/3 of each nail was painted. At this point I decided to stop the madness. I heard no apology, just excuses that the light is bad. I felt obliged to remind them arrangement of suitable light is their responsibility and they should not offer treatments they cannot execute. Then the beautician admitted she forgot her contact lenses. At this point things reached a level of ridicule. Truly unacceptable behaviour. Proceeding to treat a customer to a manicure without being able to see properly. I did receive a voucher, however that only replaces the treatment I have not received. It does not make up for the time I wasted, the damage done to my nails, the fact that I now have to find time in my schedule to fix the nails myself, and the unpleasantness of it all. Spa facilities themselves were originally great, however they are now worn out and require maintenance. Shower in the ladies changing room was unstable and switching between warm and hot.

I thoroughly enjoyed my experience at East River Spa. The ambience is calming, the staff are friendly, professional and humble. Olga and Maladora where superb. My husband and I loved the massage. We almost fell asleep. The Spa Manager is so warm and friendly. Marina made sure our experience went well. Thank you ladies I will be recommending this spa to my friends and family. Evelyn

I thoroughly enjoyed my experience at East River Spa. The ambience is calming, the staff are friendly, professional and humble. Olga and Maladora where superb. My husband and I loved the massage. We almost fell asleep. The Spa Manager is so warm and friendly. Marina made sure our experience went well. Thank you ladies I will be recommending this spa to my friends and family. Evelyn

I thoroughly enjoyed my experience at East River Spa. The ambience is calming, the staff are friendly, professional and humble. Olga and Maladora where superb. My husband and I loved the massage. We almost fell asleep. The Spa Manager is so warm and friendly. Marina made sure our experience went well. Thank you ladies I will be recommending this spa to my friends and family. Evelyn

I thoroughly enjoyed my experience at East River Spa. The ambience is calming, the staff are friendly, professional and humble. Olga and Maladora where superb. My husband and I loved the massage. We almost fell asleep. The Spa Manager is so warm and friendly. Marina made sure our experience went well. Thank you ladies I will be recommending this spa to my friends and family. Evelyn

I had an amazing experience at the SPA, from the moment I walked I was greeted by a staff member called Ceylan who assisted me from the beginning and ensured I was satisfied with my treatment and overall service provided, she was very helpful and understanding. Thank you for the amazing experience and customer service. Can’t wait to book another treatment at this branch.

I had an amazing experience at the SPA, from the moment I walked I was greeted by a staff member called Ceylan who assisted me from the beginning and ensured I was satisfied with my treatment and overall service provided, she was very helpful and understanding. Thank you for the amazing experience and customer service. Can’t wait to book another treatment at this branch.

I had an amazing experience at the SPA, from the moment I walked I was greeted by a staff member called Ceylan who assisted me from the beginning and ensured I was satisfied with my treatment and overall service provided, she was very helpful and understanding. Thank you for the amazing experience and customer service. Can’t wait to book another treatment at this branch.

I had an amazing experience at the SPA, from the moment I walked I was greeted by a staff member called Ceylan who assisted me from the beginning and ensured I was satisfied with my treatment and overall service provided, she was very helpful and understanding. Thank you for the amazing experience and customer service. Can’t wait to book another treatment at this branch.