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On my first visit I was happy with the brown/black lash tint as it was the first ever to make my lashes look really dark. I felt self-conscious about the brow treatment though. It was really dark for my colouring (even though I was told it would be light brown) and the waxing and threading was too severe and didn't suit me. I bought a £25 L'Oreal Professionel gift set, a brow sealant (clear mascara) I was told was £8.95, and L'Oreal Professional Constructor spray (which I wasn't told the price of). I was a bit surprised when I was asked for £83 so I checked the price list when I got home. The prices I knew (including £19 for treatments) came to £52.95 - so did the styling spray cost £30? I made another appointment for a lash tint and wanted to ask the beautician about the prices. Before that I had my treatment and taking the dye off she treated my eyes really roughly. It was painful and dye was wiped into my eyes. I asked if I could return the brow sealant and L'Oreal spray because I hadn't opened them, but I was immediately told returns weren't accepted. When I asked the beautician the price of the L'Oreal spray she told me £15, so I pointed out I must have been overcharged. I was then told the brow sealant was £16, not £8.95 The beautician checked a price list on the wall and then she said she was sure it was £15 or £20. She looked out a laminated price list, didn't seem to be able to find the price of the brow sealant, and asked her manager if there were any old price lists left. Apparently they had all been thrown out. The beautician insisted the brow sealant was £15 or £20. Even then, I was still overcharged by £10 or £15. When I got home I checked the price of Supercolour Makeup Brow Sealant online and it was £9 - more like the £8.95 I was first told. I also saw the L'Oreal spray listed on three sites as £11. Prices just seemed to be made up on the spot on my first visit and were suddenly different the next time when I questioned them. I have no idea now if the price of the L'Oreal gift set was really £25. The second appointment made me feel really upset. I didn't even get a worthwhile treatment because it doesn't look as if my lashes have been tinted at all. Just horrible. I would NEVER go back there again.
Reviewed by Helen Waddell2011-01-26 23:02:19