House of POp - Spokane, WA Hair Salon

I had been going to house of pop for awhile and found a stylist that I loved. I always booked my appointments out 6 weeks to do an undercut trim and refresh my custom color of purple. Well a couple days before my last appointment I got a call that the stylist I was scheduled with was no longer with them (this wasn’t the stylist doing). I had texted the stylist a couple days prior to the call looking forward to seeing her. We had also scheduled for my 5 year old niece to get some purple in her hair to be like auntie. Well I got a call from Jess saying I could reschedule with her, and I did not want to let my niece down as she had been looking forward to this hair appointment for a few weeks. We get there and first it was about 20 minutes past our appointment time before getting brought back. Then when asking about the purple in my hair I explained that the stylist I saw always mixed colors to make sure it was vivid bright purple that as it was washed and faded changed to a soft gorgeous lilac purple that I didn’t want it to appear blue or pink. Jess then brought out some hair swatches and said they weren’t colored quite right but to choose and I asked about how they faded and she said they should be fine. Well my hair is fading and is quite blue now, she obviously did not know the products, or the science behind the color. Then with my undercut I explained that it was various lengths and that I liked the layered kinda tapered look. Jess chose a clipper and clipped it all off. She was obviously not comfortable with the clippers and I wish she would have just told me that. My previous stylist and I had worked really hard to get it shaped how it was. Then it was my niece’s turn, and. I explained they do curly girl method and primarily just do conditioner washes and the out product and conditioner in her hair and asked if it would be a problem with the coloring, Jess said no. Well she does the coloring, barely interacting with my niece like she was uncomfortable with her. And then when it came time for the rinse out the color all rinsed out. Jess was like I’m not sure why it didn’t take. She still charged us for it, she offered either a small discount for her color (which was supposed to be to strands on each side of her face) or for her to come back in to try again. At this point I did not want to come back as it had been a pretty dismal experience and normally I love hair day! My niece was disappointed and I didn’t want to make a scene for her sake so we paid and left. I followed up with my previous hair stylist and she said conditioner and product can be a barrier and a shampoo needed to happen on my niece’s hair. Once she found a new place we went to her and got the color in my niece’s hair. She saw my hair and knew it wasn’t what I wanted and I see her next week to redo the highlights and purple to my correct color. And we will work to reshape the undercut part of my hair as it grows out again. I am disappointed that such a great stylist was let go without a plan or notice to her clients, that someone with less experience and expertise was who was offered to reschedule who was not honest about her limitations or knowledge. And that when things didn’t go right or well there was no real apology or concern. I will no longer go back to this place under the name House of Pop or their rebrand of Lucid Room.

I absolutely love House of Pop! Michael was outstanding, the consultation was extremely helpful and he was a very kind individual, the coloring came out perfect and my haircut was much better than I could have expected! It was also pretty obvious every customer looked outstanding and everyone was leaving very happy, a professional and friendly place! I will definitely return and I highly recommend!