Massage Envy

Bethany is an excellent massage therapist. My muscles and entire body felt less pain and more relaxed immediately. Bethany showed me how to do stretches for tight muscles. She is attentive and knowledgeable. I highly recommend Bethany as your massage therapist.

This location went out of their way to offer excellent customer service. They even had a warm wrap for my shoulder while I waited. Mary Louise was superb with her technique. I'm amazed how she was able to thoroughly work on all of my aches and pains in 1 hour.

First, I had a facial scheduled for 1 PM and the therapist didn’t show up so I had to wait until 230. I had to ask for some type of compensation for this because they did not offer me anything for this inconvenience them themselves, they gave me a free add-on to a Session in the future, which I really don’t feel like is adequate since those are absolutely overpriced to begin with. Second, I specifically asked about extractions with my facial and they said they were able to get everything because I have been really frustrated by this Amelia I have had postpartum. However, when I looked at my face afterwards, she hadn’t gotten really any of the areas I was concerned about and instead, they are all just red but not extracted. I’m honestly not sure why I even gave this two stars. I have been to see the facialist at Poplar Creek spa. The reason I came here was because I had a voucher and I had a much better experience there in the facialist was really knowledgeable and educational there. I suppose this is one of the reasons I do not like these chains. They also never give you a full 60 minutes. If I had not had a voucher and actually had to pay for this, I would’ve been even more upset.