Sasha D.

If I could rate this business as a minus star rating, I would.I booked with the salon for a wax treatment, providing my work phone number as my contact number.I arrived at the salon ten minutes before my appointment to be told that the beautician was not there today. After asking why I was not advised of this the receptionist said that she had phoned my work the day before to let me know but the answering machine picked up the call instead. I enquired why she did not leave a message and she said she did not want to get me into trouble (!). Poor excuse, especially as she admitted she tried only once to contact me. I asked to talk to the manager who, as it turned out was blow drying her hair in front of the mirror and hadn't taken any notice of what was an obviously irate customer. After I asked her to talk to me she asked me in a very aggressive manner "what your problem?". I explained that I thought I should have been contacted when they cancelled my appointment and she just gave me a filthy look and switched her dryer back on after stating that she didn't know "what my problem" was. I stated that it wasn't me that had a problem. I turned to leave and was told to "get out" by the manager.This salon is appalling. It is scruffy and dirty and the staff have no idea about customer service. The salon is run by someone who is happy to abuse her customers and as an advertisement for her business had an awful haircut and dreadful highlights.I suggest they take a look at how other decent salons are run. Level in Wallisdown, for example. Note to the person who owns this business, take a closer look at your staff... Successful business rely on recommendations from happy customers, you won't find one here.

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