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Supercuts Kingston Upon Thames

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The Bentall Centre Kingston Upon Thames KT1 1TP

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About Supercuts Kingston Upon Thames

I have been there twice, the frist time the lady that cut my hair did a fair job for 30GBP I ended up paying. So I decided to try again, and because it works in a first come first serve, the hairdresser that cut my hair this time can not call herself hairdresser, I didn´t catch her name, but is a short indian with a long flinch and brunnet curly-ish hair. Please if you go don´t allow her to treat you!I have fair straight hair, easy to cut and blow dry. I just wanted a straight cut with straight flinch. I can say not my hair or flinch ar straight, it looks awful! And this woman wanted use a straigthener to see if the hair was straight.....what kind of professional is that???Also while drying my hair she was burning my head...I told her that and she responded that I have a very sensitive head, not that she had the dryer touching my head!!Never ever again I will go tto that place, if they allow to have in between themselfes good staff working with awful staff........at the end of the day for 10 more GBP you can go to Toni and Guys or another well know chain!

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Latest Reviews

  • Supercuts Kingston Upon Thames 's review by Patrick

    1

    Walked in this morning hoping to have a haircut - Not clear what the system is in this store - No-one standing at the counter - 4 staff cutting hair - Tried to make eye contact but nothing - Didn't want to disturb the other customers having their haircuts so sat down and waited hoping someone would come over and ask me if I needed any help or at the very least make eye contact and acknowledge me, but nothing - When I eventually did interrupt someone around ten mins later, I got a very rude and abrupt response "theres a sign at the front that clearly says register at the counter" she was pointing to a tiny sign above one of the mirrors out of any normal persons line of sight! When I explained that there was no one at the counter for over 10 mins her response was "we don't always man the counter" slightly confused by her instruction to register at a counter that was not manned, but didn't want to lower myself to her level or rise to the occasion, instead I simply asked her how long before I could be seen to which she pointed to the people that had just entered the store (long after me) and said after them. Me: "But I was here before them" She: "You didn't register at the counter" At which point I walked out... This is not how a business than relies on customer loyalty should treat its customers in 2015! I live and work locally, could have been a loyal customer and referred loads of friends and family to your store, instead I'm going to do the opposite, wouldn't want anyone else to have the same experience I did! Your staff needs to learn basic manners!

    Reviewed by

    2015-07-24 22:08:42
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