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Urban Retreat at Harrods

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Harrods 5th Floor London SW1X 7XL

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About Urban Retreat at Harrods

What can I say? This was the WORST experience I have EVER had in a salon. I was SHOCKED and APPALLED by the rudeness of the staff. I spent a total of about 5 minutes in 'Urban Retreat' after being told by SYMON that my hair is a mess and there’s simply nothing he can do, the haircut that I want is the one I already have so he didn’t know why I wanted my hair cut…oh! yes and when I said that I eventually wanted to grow my hair longer, his response was 'well grow it then.’ Yes, well done - you are an absolute genius. I AM NEVER GOING HERE EVER AGAIN. After leaving, I went into a hairdressers just down the road and he saw immediately what I wanted done and had absolutely no problem cutting my hair. I don’t even want to give 'Urban Retreat' one star, but apparently I have to rate it.

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