on cloud nine treatments ltd

This review is based on my own opinions and experience. I have a few regular salons I visit but decided to give OnCloudNine Treatment a go as it is local. I made a booking on-line (for underarm, half leg, bikini wax and eyebrow thread) a week before my appointment and called to confirm the day before. When I arrived (I booked for 13:15hrs), I was greeted and informed the therapist was running a little late. I had timed my whole day perfectly as I went into hospital the following day and had lots to do. I was given a cup of coffee and engaged in conversation. 45 minutes later (now 14:00 hrs) I was greeted by the therapist and shown to the treatment room. I was asked to change into a white fluffy bathrobe, the only one in the room - which didn't smell clean, leading me to the assumption it had been used previously. The window was open and I could see outside. I can’t remember if there were blinds, if there were, they were fully open. This made me feel rather exposed, especially when I was receiving the bikini wax. The equipment used (including wax bath) by the therapist was just sitting on a chair, not a work station or desk. In my opinion this is unsafe and highly unprofessional. The therapist herself was very friendly, although she told me all about her previous client and the treatment she had received. I started to wonder what her next client was going to hear about me!! The treatments were absolutely fine and the therapist was efficient. Probably one of the best bikini waxes I've had for a while! In total the session lasted just under 30 minutes. The total cost was £83 - a little more than I usually pay, but I was aware of this at the time of booking. This is where it gets interesting…… As it transpires, the owner of this establishment (who I believed was the receptionist at the time and she never corrected me even when I asked if 'the owner' decorated the place herself) and I have a few mutual friends. The conversation we had in the waiting area was polite small talk. I thought noting more of it. 2 weeks later I heard TO MY HORROR that the owner of this salon was repeating and embellishing our conversation to other customers and friends. All in all my experience of this salon was well below par. Although I can see they are trying to move away from the overly clinical look some places offer, I feel that it their décor makes the establishment look too shabby chic rather than comfortable. I found the integrity and professionalism of the owner to be appalling. The treatment room was lacking in equipment, comfort and cleanliness. The staff lack client discretion and confidentiality and the prices are far too high for the standard of the salon.

chic, warm and friendly atmosphere and staff. great treatment and price! booked another treatment and manicure already.