Thai Retreat Spa Massage

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Thai Retreat Spa Massage's review by Sim Banger

Tip is fantastic! She gave me the best massage, was so lovely and friendly and made sure I was comfortable throughout the whole massage. I would highly recommend Tip!

Reviewed by Sim Banger on 2023-11-05 12:21:12

Thai Retreat Spa Massage's review by Sim Banger

Tip is fantastic! She gave me the best massage, was so lovely and friendly and made sure I was comfortable throughout the whole massage. I would highly recommend Tip!

Reviewed by Sim Banger on 2023-11-05 12:21:12

Thai Retreat Spa Massage's review by Steve Fraser

I've been to Thai Retreat a couple of times before and it's always been very good, although some time ago. Recently I tried use a gift voucher (30 minute massage) I bought my girlfriend shortly before the start of the pandemic that has since passed the 12 month expiry day. Having spoke to the owners husband I was advised they wouldn't honour this voucher as it is out of date. No understanding whatsoever that there has been a pandemic, no consideration that I have actually paid good money for this. Just a flat no. Equally worrying was the customer service (or lack of). I've asked for a call back twice now from the owner, which I have still not received. But more infuriating was the attitude I recieved when I questioned why they wouldn't honour my voucher. Terrible customer service manner, confrontational, to the point where I was being blamed for not using the voucher earlier! Have had other examples of a trip, an experience day and a spa day where out of date vouchers have been honoured as the pandemic was obviously an extreme circumstance. But not Thai Retreat - needless to say I will not be going back again and I recommend if you want to part with your money you go somewhere that deserves it!

Reviewed by Steve Fraser on 2022-05-09 17:21:16

Thai Retreat Spa Massage's review by Steve Fraser

I've been to Thai Retreat a couple of times before and it's always been very good, although some time ago. Recently I tried use a gift voucher (30 minute massage) I bought my girlfriend shortly before the start of the pandemic that has since passed the 12 month expiry day. Having spoke to the owners husband I was advised they wouldn't honour this voucher as it is out of date. No understanding whatsoever that there has been a pandemic, no consideration that I have actually paid good money for this. Just a flat no. Equally worrying was the customer service (or lack of). I've asked for a call back twice now from the owner, which I have still not received. But more infuriating was the attitude I recieved when I questioned why they wouldn't honour my voucher. Terrible customer service manner, confrontational, to the point where I was being blamed for not using the voucher earlier! Have had other examples of a trip, an experience day and a spa day where out of date vouchers have been honoured as the pandemic was obviously an extreme circumstance. But not Thai Retreat - needless to say I will not be going back again and I recommend if you want to part with your money you go somewhere that deserves it!

Reviewed by Steve Fraser on 2022-05-09 17:21:16

Thai Retreat Spa Massage's review by Kiana Toufighi

The hairstylist Alex is great, nice, and professional. But the owner!! My God. This woman is by far the rudest, unfriendliest, most unprofessional person I've met in the beauty industry. I had a manicure here by the owner herself (the older East Asian lady) and she filed my nails so hard that she made the tip of my finger bleed with the edge of the nail file. Then instead of apologising or asking if I was okay, she went away and started fiddling around with the light for several minutes. When I asked if I could have some alcohol or disinfectant she didn't respond or acknowledge me in any way. This went on for another 2-3 minutes at which point she claimed that my finger must have been bleeding before. This is when I blew up and hit the roof. I told her that it was a civil and human thing to acknowledge a mistake and to say sorry and that in any other salon they would have disinfected the cut right away instead of walking off and frowning at the customer. I will never go back here again. Do yourself a favour and go to any other salon in Chiswick. Cheap is often a sure sign of bad service.

Reviewed by Kiana Toufighi on 2017-09-12 18:13:30

Thai Retreat Spa Massage's review by Kiana Toufighi

The hairstylist Alex is great, nice, and professional. But the owner!! My God. This woman is by far the rudest, unfriendliest, most unprofessional person I've met in the beauty industry. I had a manicure here by the owner herself (the older East Asian lady) and she filed my nails so hard that she made the tip of my finger bleed with the edge of the nail file. Then instead of apologising or asking if I was okay, she went away and started fiddling around with the light for several minutes. When I asked if I could have some alcohol or disinfectant she didn't respond or acknowledge me in any way. This went on for another 2-3 minutes at which point she claimed that my finger must have been bleeding before. This is when I blew up and hit the roof. I told her that it was a civil and human thing to acknowledge a mistake and to say sorry and that in any other salon they would have disinfected the cut right away instead of walking off and frowning at the customer. I will never go back here again. Do yourself a favour and go to any other salon in Chiswick. Cheap is often a sure sign of bad service.

Reviewed by Kiana Toufighi on 2017-09-12 18:13:30