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The Ivo Venturi Beauty Clinic

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5 Sloane Street London SW1X 9QP 020 72359333

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About The Ivo Venturi Beauty Clinic

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Latest Reviews

  • The Ivo Venturi Beauty Clinic 's review by Burnt Client

    1

    This place is terrible! I bought 6 sessions of IPL via Groupon - Since I'd never had IPL before, I wanted to see what the result would be like before spending more money. They BURNT me in my first session. I then spoke to the manager who told me to email the salon so that the owners could address my complaint. I complained to the owners via email and never received a response. I was told by the manager that they would take special care in future and so went back to be treated by a different therapist. I've now had four sessions with them and the results are minimal. I'm not going back again. Furthermore, their towels are dirty (if you are lucky enough to be given a towel), the rooms are freezing and the staff are unfriendly and unhelpful. I don't usually bother with writing reviews but have never had such a bad experience. Do you really want to go somewhere where they would burn their customers and then essentially do nothing about it?

    Reviewed by

    2014-03-03 10:45:34

  • The Ivo Venturi Beauty Clinic 's review by Julia

    1

    Avoid it. The staff are horrible and treat you as if you are taking up their vauable time. Dont let the location fool you.

    Reviewed by

    2012-12-13 15:03:37

  • The Ivo Venturi Beauty Clinic 's review by customer

    1

    Avoid! I bought the deal from groupon- 6 IPL hair removal. I experienced the similar treatment as the other review (Jenna) in this website. Greek therapist was great, but unfortunately she left. In my 5th session; which I booked 2 months ago, first; they told me that my treatment finished. And second; after some talk, they gave me my 5th session with a horrible attitude and saying that it was my 6th and last session. Because of they do not keep their customers' reports; and with a lack of care, they did not want to give my last treatment. Clearly they did a mistake (I have proofs), instead of correcting it, they avoided my friendly approach and they continuously tried to shut me off with an argumentative attitude in reception. I came home, checked my diary and I was right. I wrote emails to the owner and to their other email addresses, no reply! Phoning the office was not any help. I phoned the clinic and tried to talk to the receptionist again, her same attitude again. She lied to me about phoning me back. And she lied to me about she is sending me an email reply. And most of all, she hanged the phone on my face! … customer? I phoned back, saying that she was very rude and requested my last treatment which I paid long before as a customer. This is not acceptable. I never experienced such a horrible treatment ever in my life, specially after I paid. Neither the owners nor the employees care about the customers! Ruins all fun, avoid!

    Reviewed by

    2012-09-14 17:32:04

  • The Ivo Venturi Beauty Clinic 's review by Jenna

    1

    My first few treatments were good...I felt like I was having a real spa treatment, I was offered water, I had time to get dressed and undressed in my own time - overall felt like a nice experience. Then my usual therapist (who was Greek) left all of a sudden and I found I was left with an amateur beauty therapist who I am sure used to be the receptionist who is not long out of high school! (Probably why no one around to answer the phone either by the way!) My treatments thereafter were sub-standard and the inexperienced therapist I was lumbered with each time kept asking me where she should do the treatment- surely that was her job! My treatments were meant to be 45 mins but each time i went I was rushed in and out of the therapy room so the next person could use the room! Once it was reduced to 20 minutes and I was promised the extra time another day! I feel that they probably have a lot of business via groupon, wowcher etc. and have sheer numbers, therefore sacrificing the clients experience. It was an unpleasant experience and I feel the management who you see walking up and down just makes one feel quite uneasy. Go there if you must with the online deals...but good service you will ot get!!!

    Reviewed by

    2012-04-29 01:40:41
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