The Spa at InterContinental London - The O2

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The Spa at InterContinental London - The O2's review by Ang G

The spa itself is in great condition and the changing room is lovely with private rooms to get ready in, it was also not oversubscribed which was nice. The Chai by the shore afternoon tea was delicious, thoroughly enjoyable and great service. But the massage, wasn’t very good at all. The therapists both mine and my partners looked tired and almost like they couldn’t be bothered, a terrible set of Swedish massages. The spa is nice, a pool, jacuzzi, sauna, and steam room but lacks the wow factor. The relaxation lounge is nice, but again, the tea selection was awful, no coffee, and the snacks could’ve been a lot better. For these reasons, I give it a 3-4 star. The parking is super experience too coming in at over £30 for 5hrs or so. Not sure I’d return!

Reviewed by Ang G on 2025-02-15 23:10:29

The Spa at InterContinental London - The O2's review by Mihangel Smit (Mikey)

My husband booked me in for 3 treatments for my birthday which was booked in November, a massage, manicure and a pedicure. when entering the spa we waited at reception for a member of staff to greet us and we must of waited at least 10 minutes before we were acknowledged. We then found out that I have not been given 3 appointment but only one, the massage. After questioning this with the reception and then the head beautician we were told they do not have a member of staff to do the manicure and pedicure and only the massage would be available. After my massage which was absolutely wonderful we approached reception once again and asked what is happening about the other two appointments that was booked in November. The receptionist who was a very abrupt and unwelcoming woman told us they cannot do anything about it and abruptly stomped up the stairs and muttered under her breath. I do not expect to me spoken to the way she spoke to me and my husband in a very unprofessional manner and basically call my husband a liar even though we have emails to prove that we booked in. After going back and forth with her I told her that we will speak to customer service in the hotel as we are VIP clients. No one should have to be spoken to the way she spoke to us. She is a very rude woman and should not be working at a 5 star hotel which we enjoy so much, this woman will be your downfall. Overall the situation was sorted by friendly customer service and hotel manager who was very helpful, very welcoming and extremely apologetic towards me and my husband. This is a wonderful hotel which we love very much. Please do not let the spa reception change your perspective on such a wonderful hotel.

Reviewed by Mihangel Smit (Mikey) on 2024-12-18 00:08:48

The Spa at InterContinental London - The O2's review by Ivan

Friendly check in. Pool area was quite busy during my visit. Lower rate as one of the guests was making some noise and splashing all around, and as there is no supervision you are expected to handle things on your own. This was uncomfortable so we just left.

Reviewed by Ivan on 2024-08-05 20:17:25