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About The Spa at The Nant Ddu Lodge
My friends and I attended the Nant Ddu spa for a well earned break, we saved and took time off work to attend and were disappointed from the start. When we arrived we were told that a therapist had called in sick and therefore they would be unable to fulfill our booked treatments. We had booked a full day spa which consisted of 2 x 55min treatment each. We were told we could have 1 x 55 min treatment each instead. We had not been telephoned that morning to advise us of the problem so we were unable to make alternative arrangements. We agreed to cutting out treatments down as we had little other options. My two friends then went for their treatments and returned to the pool area within in an hour, only experiencing 35 & 45 minutes of treatment time each. We complained to the staff at this point and were told that the deputy manager would be contacted to see what they could do for us. I then attended for my treatment - a fire alarm went off during the treatment and I was still back at the pool within 1 hour!Lunch was lovely, the only high light of the day!When we went to pay at the end of the day we were again disappointed as no-one had dealt with our earlier complaints and we were told that we were wrong about the treatments being short - they had checked with the therapists! By this point the manager/assistant manager were no longer available and there was no one available to deal with our complaint.It was a very disappointing experience which could easily have been rectified with some help from the staff - what has happened to the "customer is always right"!
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